It’s sad to see a newly released game being shut down, especially Concord. As Sony announced, those who have purchased the game will have the option to fully refund on any platform. The decision is due to its weak performance, as it has managed to sell only around 25,000 copies across all platforms since its launch in late August.
Ryan Ellis, the game director at Firewalk Studios, in a PlayStation Blog post said the following:
Concord fans — we’ve been listening closely to your feedback since the launch of Concord on PlayStation 5 and PC and want to thank everyone who has joined the journey aboard the Northstar. Your support and the passionate community that has grown around the game has meant the world to us.
However, while many qualities of the experience resonated with players, we also recognize that other aspects of the game and our initial launch didn’t land the way we’d intended. Therefore, at this time, we have decided to take the game offline beginning September 6, 2024, and explore options, including those that will better reach our players.
While we determine the best path ahead, Concord sales will cease immediately and we will begin to offer a full refund for all gamers who have purchased the game for PS5 or PC. If you purchased the game for PlayStation 5 from the PlayStation Store or PlayStation Direct, a refund will be issued back to your original payment method.
Customers who purchased from other digital storefronts will also be refunded. More information about refunds from Steam and Epic can be found below:
Steam Store – Steam Store will refund players who bought the game over the coming days. Steam will send confirmation of the refund once it has been processed.
Epic Games Store – Epic Games Store will refund players who bought the game over the coming days and will contact each customer directly to confirm that the refund has been processed.
Other retailer refunds – For customers who have purchased a physical copy at a retailer location outside of PlayStation directly, please refer to the refund process of the retailer you purchased it from to obtain your refund.
Once refunded, players will no longer have access to the game.
We’ll keep you updated and thank you again to all the Freegunners who have joined us in the Concord galaxy.
* Refunds for PlayStation Store and PlayStation Direct purchases may take 30-60 days to appear on your bank statement. If your original payment source was unavailable, the purchase amount will be refunded to your PSN wallet.
