XBOX is dealing with a widespread service outage that is preventing some players from signing in, viewing their game libraries, and launching games. Microsoft’s tracking placed the start of the disruption at around 11:10 p.m. ET on July 26, and the problems were still ongoing on July 27.
The official XBOX Status page currently marks four areas with a “major outage” status:
- Account & Profile
- Store & Subscriptions
- Games & Gaming
- Apps & Mobile
XBOX is working on a fix
The service problems are affecting more than account access. The Store may fail to display some titles, while games installed on a console may refuse to start because the affected services cannot verify the user or game library. Players who cannot authenticate may also be disconnected from their profiles, leaving most games, apps, and social features unavailable.
At 7:54 a.m. ET on July 27, XBOX Support acknowledged continuing problems with game libraries, sign-ins, and game launches. Microsoft later said it had identified the issue across all four affected areas, but a resolution was still pending as of 9:43 a.m. ET. The company has not said what caused the outage or when the affected services will return to normal.
We are aware that some users are encountering errors when attempting to sign in, see your game library, or launch games. Our engineers are actively working to mitigate the issue.
The outage has also affected some disc-based games, meaning that owning a physical copy does not necessarily bypass the service checks during the disruption. Digital titles, the Store, and apps may likewise remain inaccessible while Xbox services are unavailable.
The disruption comes after a separate PlayStation Network outage affected players for several hours on July 24. With more players relying on digital libraries and online authentication, service interruptions can also prevent access to games that are already installed locally.
Players who are currently unable to access their accounts or start games will need to wait for the service repair to finish. XBOX’s status page remains the best place to check for changes while the outage continues.
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