Dbrand has responded to customer concerns about its Switch 2 Killswitch grips by admitting its initial reaction was poorly handled and promising to send improved replacement grips to all buyers. This update matters because the grips were reported to make Joy-Con detachment easier, which frustrated many users.
Earlier this week, Dbrand addressed claims that its Killswitch case for the Switch 2 causes Joy-Cons to detach more easily than usual. The company initially explained that the grips fill a gap Nintendo designed to make detaching Joy-Cons harder. Then, on Reddit, they suggested that some players were “actively trying to” cause detachment by holding the console incorrectly.
The issue mainly arises when players hold the Switch 2 by the Joy-Cons alone without supporting the central console, or when holding it flat and parallel to the ground. Some customers pushed back, noting that smaller hands may naturally have the device this way.
In a new Reddit post, Dbrand acknowledged their previous statement was “a spectacularly terrible response.” They admitted that customers should be able to hold their consoles however they want without detachment. The company also noted some feedback was harsh, including death threats, though most criticism was reasonable.
Dbrand has committed to sending free replacement Joy-Con grips to everyone who purchased them, whether or not they experienced the detachment problem. They’re working on two new grip designs: one similar to the current grip but with a thinner lip, which should help, and a second, entirely new design aimed at fully fixing the issue.
The second design might be tricky to mass-produce. They explained that it could damage their production tools, so they initially avoided it. Still, the strong reaction from customers has pushed them to try anyway. If the new design works, it could be the ultimate fix; if not, the first improved grip design will still be a solid upgrade.
Killswitch 2 Release Issue without being a weirdo
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The company plans to update customers on July 10 after attempting a mass production trial of the new design. Meanwhile, they won’t delay orders while deciding between the two solutions to avoid expanding their customer support backlog.
They emphasized their commitment to delivering replacement grips quickly, regardless of how severely affected customers are or whether they’ve contacted support multiple times. It’s kinda refreshing to see a company own up so clearly and promise fixes, especially after a rocky start. Have you tried the Killswitch grips yourself? What’s your take on how Dbrand handled this? Share your thoughts below!
