Sony has updated the process for requesting PlayStation Store refunds – you can now request refunds directly from your transaction history, eliminating the need to interact with a chatbot. It’s cleaner, but the actual refund rules haven’t changed, and compared to Steam PlayStation’s limits still feel pretty stingy to players.
The company has quietly updated the process for requesting refunds. For official instructions, please check the PlayStation support page on refunds. You can file a request directly from your account’s transaction history, eliminating the need to open a ticket or chat with a bot.
You still have only two weeks to request a refund, and if you’ve already downloaded the game, you’re typically out of luck. The support page even notes “you may have additional rights under applicable local law, such as if your content is faulty,” but nothing in Sony’s own policy relaxes that download rule.
That sits oddly beside Steam’s model – Valve gives you two weeks and up to two hours of playtime to request a refund. Played a game for an hour and decided it’s not for you? Steam will usually refund it, no questions asked. Is that fair? Kinda, since it prioritizes players in a way Sony currently does not.
PlayStation has made exceptions before. There were refunds tied to the Last of Us Part 2 upgrade and for the pulled title Concord, and some players do talk reps into refunds that bend the rules. Those are exceptions, not the rule.
I’m a former CS 1.6 player turned writer, and I miss straightforward consumer-friendly systems that don’t require pleading with support. Still, this change makes the process less annoying, even if the policy itself stays tight. That’s a small win.
