In what appears to be a significant hitch over a weekend, users worldwide are experiencing login issues with Diablo 4. Many players have been greeted with an unnerving message stating, “Unable to find a valid license for Diablo IV.”
This error prevents them from accessing the game, leaving them perplexed. Blizzard promptly acknowledged the issue via their official support Twitter account, stating, “We are investigating the login issues affecting Diablo IV and working to resolve these as soon as possible. Players may experience queues while we work on the issue.”
[#D4] We are investigating the login issues affecting Diablo IV and working to resolve these as soon as possible. Players may experience queues while we work on the issue.
— Blizzard CS – The Americas (@BlizzardCS) June 25, 2023
[#Bnet] We continue to actively monitor an ongoing DDOS attack which is affecting latency/connections to our games.
— Blizzard CS – The Americas (@BlizzardCS) June 25, 2023
By following the guidelines, we noticed that it’s a widespread server-side issue and cannot retain anything in the Games & Subscriptions data. This issue is not new, as it happened on consoles previously. Judging by the official Blizzard website, this is what’s stated regarding the same:
The development team and our partners have been able to address a known issue for PlayStation users who experienced problems with their active Diablo IV license.
For Xbox users, this error typically occurs due to using Game Share. For information on how to use Game Share to do couch co-op, see this post.
If neither situation applies to you, you will receive this error when no license in found on your account. If you play on Windows, you should:
- Confirm that you are logged into the correct Battle.net account.
- Your Games & Subscriptions page will display your “Diablo IV” license.
- Your Transaction History may also provide you with more information in case of a payment issue.
- If you are logging in to the correct account and still receive this message, contact Customer Support for assistance.
If you play on console, you should contact your console’s manufacturer for more assistance (Sony or Microsoft) as we cannot access your console’s purchase history.
